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Cancel my internet

Level 1a
I’ve already phoned up TPG, after constantly making it very clear I wanted to cancel my internet plan. I was eventually told on the phone that I would have to email in and cancel, after doing so, days later still trying to charge my account. This is completely unacceptable I’ve made it very clear I want to cancel and have no further charges.

Hi @Locky


Welcome to the Community! 


We value your experience and we regret to learn that you have decided to no longer continue with our services. 


I can see that your request is already in progress and that our Cancellations team has already sent you an email pertaining to your account. Should you wish to discuss any further concern, I would recommend to directly reply to the said email so it can be addressed in a timely manner. 


Please let us know if we can be of any assistance during your transition.