Cancel my internet

[Mushroompizza]

I would like to cancel my service as I am moving onto the NBN.

[Will]

Hi @Mushroompizza 

I'm sorry to hear that you're considering discontinuing your service with TPG. We can organize a call from our Escalations Team about your request. Please PM us the following details so we can arrange a call back:

• Customer ID or username of the account you wish to cancel
• Best Contact Number
• Preferred time for a call

However, since your goal is to switch to NBN, we can actually have our Change of Plan Team assist you instead.

Let me know how you'd like to proceed.

For your reference: How do I private message (PM) in the community

Regards,

Will

[Will]

Hi @Mushroompizza 

Thanks for providing us your details via PM.  We have already organized a call from one of our Escalations Officer to contact you between 6-7PM VIC today.

Regards,

Will