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NBN Dropping out getting more and more frequently (WA)

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Level 1c

As of about two weeks ago, maybe a little longer, our internet started dropping out once every few days, then in the last week or so it's been every day, at least once or twice, but now as of today, I've had 3 drop outs, two of which were very close together (within 10 minutes of each other). The drop outs themselves don't last too long, a maximum of 10 minutes from memory alone, but still enough to affect every day use.

 

We have checked the modem and router and have found no issues with it itself, just it's connection to the internet. Even upon writing this message, it's dropped out 3 times.

My customer ID Is: 

Spoiler
XXXXXXX

Will edit this the more dropouts I get, but right now we're up to 5 drop outs today

Checked modem and saw a 'Line error [8180]', but the issue still doesn't appear to be on our side - all cables have been checked and rechecked.

 

As of 8:11PM (AWST), we're up to 8 drop outs now and counting.

8:27PM (AWST): make that 9!

10:43PM (AWST): Had 3 more disconnects since my last update, totalling to 12, though I did have a period of 1 hour with internet before it dropped out, coming back only for a minute and disconnecting again.

3 REPLIES 3
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Moderator

Hi @NotsoLucky, we are sorry to know that your connection is unstable and we'd like to help get to the bottom of this.

 

We have located the account using the details you have provided and we have raised your concern to our Technical Team.

 

One of our Senior Technical specialists will contact you between 8AM and 11AM WA time to address the concerns raised.

 

Should you have a preferred contact number and time, please send it via PM. To send a PM, please refer to this link: How do I private message (PM) in the community 

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Level 1c

Just to update this, the internet became a little more stable around 2am AWST, and did not cut out or lost connection again until around 5pm AWST today, which makes me wonder if it's something to do with the increase in traffic using the internet. After over a week of this only getting worse and worse, I'm honestly getting frustrated.

I will PM you for contact times.

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Moderator

Thanks for the update @NotsoLucky.

 

We've advised our Tech team to call you tomorrow between 5PM - 6PM for real time testing.

 

Regards,

BasilDV