Cancel my service

[souyang1]

Hi there:

Last month 2-Jan-2019 i have submitted a cancerllation request for my home phone bundle service, after doing that, i haven't answerd any phone call within two days(after two days i muted any strange calls).However, i found  my credit card is still automatically debited, last payment was made on 6-feb-2019.

Just want to know whether my account was cancelled successfully or not, if yes, plesase let me know , if not, cancer it as soon as possible and still let me know the result.

Sincerely

Sean

[BasilDV]

Hi @souyang1,

Welcome to TPG Community!

We were able to locate your account using your community details and reviewed it.

We will chase this with our Accounts team to have the account canceled immediately.

Kind regards,

BasilDV

[BasilDV]

Hi @souyang1,

I understand that our Accounts team has been in touch and the request to cease the account has progressed.

We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.

Kind regards,

BasilDV