Get online support
Hi @dm20202021
Before cancelling, keep in mind that service providers across the board have longer wait times due to the world situation.
Going to a new provider now may delay your signup many more weeks.
Are you sure you cant hold out for another week?
If not, send me a PM.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Kind regards,
David_M