Cancellation 30 days notice

[packnutt]

Hi there,

Can anyone assist me regarding the cancellation ?

I'm just wondering how does the system calculate the last payment.

Because it's look like I canceled the service on the payment date but still have to pay more than monthly payment.

30 days notice is already ridiculous enough that this does not make any sense even the contract has been finished.

Thank you,

[Shane]

Hi @packnutt ,

When cancelling an account, you are required to provide us at least 30 days notice and the service has to be paid up to the end of the notice period. You may continue to use your service during this time so you do not need to incur any additional charges.

Send us your details via PM to better understand the situation and coordinate this with our Account Specialists Team.

How to send a PM? 

Regards,

Hi there,

Can anyone assist me regarding the cancellation ?

I'm just wondering how does the system calculate the last payment.

Because it's look like I canceled the service on the payment date but still have to pay more than monthly payment.

30 days notice is already ridiculous enough that this does not make any sense even the contract has been finished.

Thank you,

[packnutt]

Hi Shane,

I did try to PM you but I keep getting this error

You have reached the limit for number of private messages that you can send for now. Please try again later.

Thank you

[Ahra_G]

Hi @packnutt, we've tried initiating a PM. Let us know if that works on your end. Thanks! 

[packnutt]

Hi,

Thanks for reaching out.

Letting you know I still can't send PM and got the same error msg.

Here is my details: xxxxxx

If you can clarify the fee of $104.5 for me that would be great.
As the money just deduct from my account on the same day as the service cancellation so how come $89.99 won't cover the 30days notice period.

Thank you,

[Shane]

Hi @packnutt ,

We edited your post for security reason. Could you try again sending a message via PM?

 How to send a PM? 

Regards,

[paul84]

Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day.

Charged $74.99 for not being connected for next 30days.

Would have possibly returned at some point, but not after this & will no longer be recommending TPG after this which I usually do).

Ticket opened with ACCC.

[Shane]

Hi @paul84 ,

We responded to your initial post located here, send us your details to better understand the situation and avoid making multiple posts with the same content to avoid redundancy and confusion.

We will wait for your response.

Regards,

[packnutt]

Hi Shane,

Thanks for helping me out.

I resolved the cancellation with Cancellation specialists on Friday.

But I have a missed call from TPG yesterday (Sat) so I'm wondering is there a way that you can figure out why did they give me a call.

Appreciate your support.

[Shane]

Hi @packnutt ,

We don't see any notes about contact done today (Sat) but we're glad to hear that our account team was able to sort things out yesterday. 

Regards,