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Cancellation - 5g Home Internet

tokitori
Level 2

Hi team,

 

I'd like to cancel my 5g home internet as I'm not satified with the connection speed in the evening. 

 

Could you please proceed with cancelling my service?

 

Thank you

3 REPLIES 3
BasilDV
Moderator

Hi @tokitori 

 

We regret to read that you've decided to terminate your service with us.

 

Please send us a private message with your account details for us to raise this with our Accounts team.

 

BasilDV

tokitori
Level 2

I've got an error when sending you a message. I don't know why I reach the limit number of prive message. I sent only one message for you

 

"You have reached the limit for number of private messages that you can send for now. Please try again later."

BasilDV
Moderator

Hi @tokitori 

 

Kindly try to send a private message again as we've reset your account.

 

BasilDV