Customer ID 6635358
After sold me a service $90 for my new address, they send me an email to tell me that they cannot provide this service... I would like to cancel my account and get a refund but after emails and almost ten calls they still do not process it....
Is this how they treat loyal customers?
I do not recommand TPG.
Welcome to the Community!
We are sorry to hear about your poor experience. We value your feedback and we apologise if you haven't received the service you expected.
Based on the account located, the order was rejected due to 'No Cabling Infrstructure'. This means that the address you have listed is no longer on Telstra's database; there is no available cabling from the exchange to your house; or there is no lead in cable from the street to your premise.
We also regret that we will not be able to provide you with the service. I have seen that one of our Accounts Specialists has received and is already handling your request as per the email you sent.
We'll be in touch as soon as an update becomes available.
I realised that one of our Accounts Specialist has been in touch and advised the account holder that the cancellation is now in progress. Their team will be in touch again to finalise your request.
If there is anything we can assist you with during your transition, please don't hesitate to let us know.