Welcome to TPG Community!
Thanks for raising this matter to us. We apologise for the inconvenience, as this is not the type of service we aim to provide.
We tried to search for your account using your community details, but failed to find a match. We'd like to look into it to understand the situation and to help you with raising this with the appropriate department for proper handling.
Please shoot me a private message with your TPG username or customer ID number.
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