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Cancellation of service from 21.11.18

Level 1b

I haveunsuccessfully been able to cancel my service even though I changed to a new provider on the 11th of November and have not received services from the 21st of November. However I was horrified to learn that my bank account had been debited for the amount $69.99 even though the service has been transferred and no longer provided by TPG. Don't know too many people that would be happy to pay for something they are not receiving.


I have been a loyal customer since joining TPG in August 2015 at which I moved from from Adam Internet. I wasn't required to cancel the service as the transfer of service was managed by TPG. Same should apply in this instance.


However I would like to subscribe to an annual mailbox of which I am yet to receive any information on as I would like to transition emails to the new provider.


Account name: vexxxxx

Account Holder: Amxxx Edxxx


Please resolve this matter or I will have not choice but to contact the ombudsmen for resolution


Hi @vester722,


I am sorry to know that you're considering canceling your account with us. I apologise for the inconvenience, I was able to locate your account using your given details and seen that our Account Specialists Team received your request.


I will chase this up with them and request for urgent feedback tomorrow. I will use the mobile number on file to contact you.


Let me know should you require further assistance.




Hi vester722


We've seen that you have filed a complaint today.  As part of our external complaints process, a Complaints Resolution Case Manager has been assigned as a sole point of contact and will be attempting to reach your contact information to discuss the concerns raised and work towards resolution.

Your Case Manager received the endorsement today and currently assessing your case. Please await for a feedback from your assigned officer either via email or phone call. 


Thank you!