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Cancellation of service

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Level 1

Moderators please contact me regarding cancellation of my service.

 

I have taken the following steps over the past 3 weeks.

 

  • Contacted support via chat 3 times
    • First time I was told I would be transferred to an "account manager" but the chat was closed by the operator 30 mins later with no further contact.
    • The second and third times the chat was closed by the operator 40 - 50 minutes after opening with no message received.
  • Emailed customer support with clear instructions to cancel my service, with all relevant account information attached and a PDF transcript of my chat attempts. I have received no reply.

I need someone to contact me immediately regarding account cancellation.