I need to cancel my service as we have had another provider supply NBN from 13th January.
Account number 572XXXX.
Please will you confirm cancellation? As I have paid another month's direct debit today.
Welcome to Community!
We're regret to learn that you have opted to go with another NBN provider.
I will need to organise a contact to be made from one of our Accounts Specialists to assist you. May I know your most convenient time to receive a call?
Note: I have modified your post for the security of your account.