Cancellation

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Level 1a

Hello,

I would like to cancel my broadband internet service. 

Could anyone tell me what should I do?

 

Kind regards,

5 REPLIES 5
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Moderator

Hi @jaicey0226 

 

Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?

You can post here or PM(Private Message) me for a private discussion about your service.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Kind regards,
David_M

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Level 1c

Can i cancel NBN services as it has not been installing yet and returning all the equipment sent to me or not. Got email stated that :

 

Installation date: 01-06-2020
Installation time frame: Between 13:00 and 17:00
NBN Technology: NBN Fibre To The Curb (FTTC)

 

Have to take a day off for this and no one showed up and not a call to say anything about not show up either. Have to go to the chatting service to find out then been told next time thing will happening again like today if there are any problems relating etc,,,, 

 

 

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Moderator

Hi @hienhungshop 

 

Hi @


Thanks for your query!


Let me have a look for you and see what the delay is, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @hienhungshop 

 

I have checked your NBN-FTTC install progress and yes, NBN asked to reschedule due to adverse weather conditions.

I have passed this on to our NBN teams and someone will call you back ASAP within 24hrs to help progress the install.

 

If your not using adsl currently, you can set up all the equipment ready for the NBN. Sometimes, things are done remotely and the service will just start working once NBN do their thing.

 

Pay attention to the 4x blue lights on the NCD once completed.

 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

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Moderator

Hi @hienhungshop 

 

Our teams have re-booked an NBN appointment for you for Friday 5th June, 1-5pm. If you plug in all your equipment for that day it will help.

 

Regards,

David_M