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Cancelled ADSL service but requested emails to be kept. Everything cancelled.

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Level 1c

Hi,

I have had constant issues since cancelling my adsl. I requested that my emails be kept and pay a yearly feel to retain them. It now looks as though everything has been cancelled and I have no access to them. 

1 REPLY 1
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Moderator

Hi @pattath ,

 

Welcome to the community!

We're sad to know about this, we'd like to take a look what happened with the account to better understand the situation. Send me your account details (Username/Customer ID) together with the e-mail address you wish to keep. We'll chase this with our Accounts Team,

In case you need a reference: How do I private message (PM) in the community 

Regards,