Cancelling NBN Plan

[trevinharley0]

Hi, I would wish to cancel my current NBN Plan by the end of the cycle. However I keep on receiving email bounces when I feel in the form in MyAccount and to no avail by phone. Is there any other way to do so?

Thank You

[Angeli]

Hi @trevinharley0, 

Did you tick all the boxes on the terms before submitting the cancellation request? 

[trevinharley0]

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@Angeli wrote:

Hi @trevinharley0, 

Did you tick all the boxes on the terms before submitting the cancellation request? 

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Yes I did, I dont know if it is my email or not. I have attached the bounce email for reference. 

[BasilDV]

Hi @trevinharley0

We'd like to raise this to our Accounts team for further discussion and finalise your request.

Shoot me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted today.

BasilDV