TPG Community

Ask, answer and talk about our products

Cancelling NBN but keeping mobile - can I still keep my email address?

Highlighted
Level 1

Hi there,

 

I am a current NBN subscriber, but will soon be moving to a new house that does not yet have NBN access.

 

Rather than reverting back to ADSL, my plan at the moment is to obtain a mobile broadband subscription through another provider (as I understand TPG does not currently offer this service). However, I plan to retain my TPG mobile phone service. 

 

My question is, through cancelling my TPG Internet service, will I lose my TPG email address? Or will I retain it by virtue of being a TPG mobile customer?

 

Grateful for any advice offered.

2 REPLIES 2
Moderator

Hi @DerpHerpson,

 

Welcome to the community!

 

I am sad to know that you're considering canceling your account with us. I would like to arrange a call from one of our Account Specialists to give further details of your request. I was able to locate your account using your community details.

Please PM me your best contact number and preferred time.

 

In case you need a reference: How to PM.

 

Regards,

Moderator

Hi @DerpHerpson, hope you're doing fine today. 

 

We've seen that one of our account specialist was able to get in touch and assisted you in converting your TPG NBN-FTTB account to TPG Email only account. Alonside this, your TPG Mobile has remained active as well. 

 

Let us know should you need further assistance. 

 

Kind regards,