I am a current NBN subscriber, but will soon be moving to a new house that does not yet have NBN access.
Rather than reverting back to ADSL, my plan at the moment is to obtain a mobile broadband subscription through another provider (as I understand TPG does not currently offer this service). However, I plan to retain my TPG mobile phone service.
My question is, through cancelling my TPG Internet service, will I lose my TPG email address? Or will I retain it by virtue of being a TPG mobile customer?
Grateful for any advice offered.
Welcome to the community!
I am sad to know that you're considering canceling your account with us. I would like to arrange a call from one of our Account Specialists to give further details of your request. I was able to locate your account using your community details.
Please PM me your best contact number and preferred time.
In case you need a reference: How to PM.
Hi @DerpHerpson, hope you're doing fine today.
We've seen that one of our account specialist was able to get in touch and assisted you in converting your TPG NBN-FTTB account to TPG Email only account. Alonside this, your TPG Mobile has remained active as well.
Let us know should you need further assistance.