Cancelling internet account

[asingleton]

Hi there,

I just wanted to know who to contact to cancel my internet plan?

I logged onto my account this morning and it says I'm no longer in a contract but I'm still being charged for internet that is not being used. I tried the 'Live Service Chat' to get some more information about cancelling but the person I've been assigned to is not responding.

Thank you! 

[KarlB]

Hi @asingleton,

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Replied via PM