Hi @AshleighRose01, we're sorry to know that you'd like to cancel the service, but if you could give us a chance, we'd like to investigate and check what can be done to turn this experience around.
We have located an account using your community details, but we'd like to make sure that we will be working on the right one. Please PM us your TPG customer ID, username and address.
To send a PM, please refer to this link: How do I private message (PM) in the community
