TPG Community

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Cancelling my internet

Level 1a

I need to cancel my home internet. Why i cant found any link in the website? My account number is 594XXXX.


Hi jackylck87,


Welcome to the TPG Community! 


We regret to know that you wish to discontinue the service. We'd appreciate if you can send us a private message together with your best contact time & number so we can organise a call back to be made from our Accounts Team and discuss this matter accordingly. 


Furthermore, I have modified your post since it contains your Customer ID for the security of the account. 


We'll await for your response.



Thank you. 







Thanks for passing on your details via PM, @jackylck87. I'll organise a call back to be made tomorrow, 16 January between 11AM - 12NN VIC on the mobile number we have on file.


Should you have another preferred time & number, please don't hesitate to let me know. 





Hi @jackylck87,


Our Accounts Team has tried contacting you yesterday but was unsuccessful. They have sent you an email in which you can reply to directly. 


Feel free to let us know should you have further queries. 



Thank you!