This article will go through what's required during your TPG FTTB installation.
Before the day of installation
Setup up your modem
You can go here to make sure the modem setup is correct.
Your setup should look like the below diagram.
In some instances a power adapter is needed in some TPG FTTB installs. The below diagram shows the difference.
Frequently Asked Questions:
Why do I need to be at the premises for installation?
- All FTTB installations are with technician visit. Your technician will connect your service from the main distribution frame (MDF) through to your apartment / unit.
Can we request to expedite installation?
- All installations are being processed as timely as possible. All ETA provided is the earliest date that we can offer.
Where do I get my modem?
- After your initial payment has been processed. A FTTB modem will be dispatched to your delivery address that you gave during registration.
When your modem is dispatched you will receive what is called a consignment note via email. This note is used to help track the delivery of your modem. The email looks similar to the one below.
The modem can be tracked by visiting the below link and entering the consignment note number. https://sttrackandtrace.startrack.com.au/
For more information on tracking your modem click here
How can I track/ reschedule my installation date?
- You can track and request to reschedule your installation appointment via www.tpg.com.au/install at least 3 working days before the scheduled installation appointment.