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Cancelling my internet

Level 1c

Hi, my internet speed is slower than expected and have continuous drop out. Have recently set up the line and wondering if set up fee can be return upon can cancellation. Not happy with TPG.

2 REPLIES 2
Moderator

Hi @skyii91,

 

Welcome to the community!

 

We are sad to know that you're considering cancelling your service with us due to slow and dropouts of your connection.

 

I was able to locate your account using your community details and ran initial test; result shows a multiple dropouts and a possible line fault.

 

I'd like to take this opportunity to turn around your experience with us, PM us your best contact number and preferred time, I will arrange one of our Technicians to call you for further test and investigation.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

Moderator

Hi @skyii91,

 

I can see that one of our Account Specialists tried to call you yesterday unfortunately no avail. We have also seen that you contacted our Technical Support Team.

The connection issue has been raised to our Engineering Team for further test and investigation as we have detected a possible line fault causing the service to run slow.

 

A TPG technician visit is booked for today, 23/Jan/2019 between 10AM - 2PM. Let us know how it will go and should you require further assistance.

 

Cheers!