For the record:
@Vhorlon wrote:
@Anonymous wrote:
@Hi @Vhorlon,
Thanks for your feedback. We require verification for the cancellation of the account. At the moment we arrange a call from one of our Account Specialists to discuss details of cancellation procedure.
Regards,
@Anonymous Please read my last post again (quoted below for your convenience).........
@Vhorlon wrote:
In this day and age, customers should really be able to cancel their service online quickly and easily. Why do you need to 'make sure' of anything. The customer has enough details to log in online. These details are confidential and specific to each customer. That should be identification enough. There's no reason or excuse why it should be a headache to do it. This is the 21st Century. Everything is online these days.
Where exactly have I asked for assistance in cancelling my account? This post was directed at TPG themselves, pointing out that the cancellation procedure should be easy and seamless - which it currently is most certainly not. In an age where everything is online, a customer should not require assistance to make changes to or cancel accounts. If the customer has their login details, this should be enough to identify them as these details are specific and unique to each customer - in the same way that a drivers license is. There should be no need for further verification or identification since this should have been done satisfactorily when they initially set up their account. The only thing this serves is to hinder customers and deter them from either coming back in the future or recommending TPG to their peers - which in turn equates to a permanent loss of revenue for TPG in the end. Making it difficult for a customer to cancel their account will very rarely (if ever) result in customer retention.
It's like trying to grope your ex-girl/boyfriend as they're walking out the door. Never ends well.
Patiently awaiting a response from @Anonymous regarding this, that doesn't involve desperately trying to delete the above.
