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NBN dropping out

Level 1

Our NBN connection keeps dropping off, or goes down to just 1Mbps. This happens virtually every day, primarily in the afternoon and evening. I have tried to report it to TPG NBN at 1300997271 and I have never ever had anyone picking up the phone (tried at least 5 times, waiting for up to 30minutes!). I keep getting the same messages all the time. How do I report this network problem and how can it be solved? I have seen many messages regarding NBN dropping off, but none mentioning a solution.

1 REPLY 1
Moderator

Hi @Frank64,

 

Welcome to TPG Community!

 

We have checked the status of your service and we are not detecting any fault on the line or network that may affect the service. The connection looks stable as well.

 

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.

 

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...


How to test your wireless connection using a Speedtest App

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.