Cannot Upgrade NBN HFC Plan

[Shubh]

Hello,

I tried to upgrade my NBN plan from NBN12 standard to NBN50 Standard Plus but it won't let me do it.

I keep getting this error at the final step:

< E:adsl_comm:thread_exists >

It would be awesome if someone could explain or help me with this.

Thanks

[Anonymous]

Hi @Shubh,

Welcome to TPG Community!

We have located the account using your community details and we can see that the change of plan has been completed.

Should you need further assistance, please let us know. Thank you.