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Cannot upload attachments to email since 28 May

TsonySt
Level 2

Same problem here.  Once or month I upload attachments to an email via tpg webmail (google chrome browser).  I now get an error when I try to do this, and cannot upload an attachment anymore.  Can this please be fixed, so that I can include an attachment in an email?

TsonySt
Level 2

PS - here is the error I get when I try to load an attachment 

Shane
Moderator

Hi @TsonySt,

 

Welcome to the community!

 

Thanks for raising this to us and sending additional reference on this issue. Please send me your account details (Username/Customer ID together with the affected e-mail address).
 

In case you need a reference: How do I private message (PM) in the community.

Regards, 

sjped
Level 2

I am still waiting for someone to contact me so this can be rectified.  tpg, please get back to me.

Shane
Moderator

Hi @sjped,
 

Please try to use a different browser or re-install the google chrome. Also, please have lean the browser and disable antivirus.
 

Let us know how it will go.

 

Cheers! 

Ananda
Level 2

This uploading error happenes to me too. 

PeterW
Moderator

Hello Ananda,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download