Cant access account as 2FA not received

[michael1950]

I am trying to access my account but it says it sends a code to my phone - but I never receive said code. I have tried both the app and a browser. Neither works. How do I access the account please?

[BasilDV]

Hi @michael1950

Are you using a new mobile number?

If you are not aware or not sure if the number linked to the account is updated, then you may raise this case with our Privacy Team,

Just fill in the secure form here: https://tpg.com.au/identity

A case manager will be in touch with you for further details.

BasilDV

[michael1950]

No it is not a new number. My phone is with Telstra, my internet is with TPG. I am trying to view my internet account.

[BasilDV]

Let's check on why you are not receiving the OTP to login to your account.

Just send us a private message with your account details.

BasilDV