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Hi @TPG
I need help with escalating this issue, a TPG Tech came today to my apartment and checked the Basement/Comms Room in my Apartmernt and couldnt locate the issue.
I have the newer TP-Link Modems : VX420-G2v v2 00000000
Upstream Downstream
Current Rate (kbps) | 39999 | 119996 |
Max Rate (kbps) | 49475 | 124736 |
SNR Margin (dB) | 11.4 | 8.4 |
Line Attenuation (dB) | 3.6 | 3.1 |
Errors (pkts) | 3485 | 14312 |
Hi @TheWildElk, we're keen to get this matter sorted out as soon as possible. We'll get our engineering team to update you on the next step. Let's grab your details via private message.
Thanks!