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Case #13351143 - Continuous Internet Drop-Outs Impacting my Work from Home - FTTB

TheWildElk
Level 2

Hi @TPG 

I need help with escalating this issue, a TPG Tech came today to my apartment and checked the Basement/Comms Room in my Apartmernt and couldnt locate the issue.

I have the newer TP-Link Modems : VX420-G2v v2 00000000

 

 

Upstream Downstream

Current Rate (kbps)39999119996
Max Rate (kbps)49475124736
SNR Margin (dB)11.48.4
Line Attenuation (dB)3.63.1
Errors (pkts)348514312
1 REPLY 1
Aubrey
Moderator

Hi @TheWildElk, we're keen to get this matter sorted out as soon as possible. We'll get our engineering team to update you on the next step. Let's grab your details via private message.

 

Thanks!