Case #13351143 - Continuous Internet Drop-Outs Impacting my Work from Home - FTTB

[TheWildElk]

Hi @TPG 

I need help with escalating this issue, a TPG Tech came today to my apartment and checked the Basement/Comms Room in my Apartmernt and couldnt locate the issue.

I have the newer TP-Link Modems : VX420-G2v v2 00000000

Upstream Downstream

Current Rate (kbps)	39999	119996
Max Rate (kbps)	49475	124736
SNR Margin (dB)	11.4	8.4
Line Attenuation (dB)	3.6	3.1
Errors (pkts)	3485	14312

[Aubrey]

Hi @TheWildElk, we're keen to get this matter sorted out as soon as possible. We'll get our engineering team to update you on the next step. Let's grab your details via private message.

Thanks!