Castle Hill HCF NBN Connection Problem

[plee]

I do have a problem with an internet connection from 1 pm Yesterday and still having an issue now.

First of all, even TPG acknowledge the problem, why NBN status not showing the area that currency NBN is down ( Castle Hill ). Yesterday status was no issue in NBN.

Also, Could TPG or NBN need to inform users if downtime will be more than a day and expected up time? This is very important for who are working from home during the day using remote access.

[Anonymous]

Hi @plee,

Welcome to the community!

We're able to locate your account using your community details and we've seen that this issue is now being handled by our Engineering Team. Based on the latest log on file, one of our Engineers contacted to you for additional troubleshooting.

In case you're free you may contact them directly at 1300375911.

Cheers!