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Certain websites not loading - tried lots of solutions

Level 1

I am having issues connecting to certain websites such as on multiple browsers. I also cannot ping the sites. I have included a screenshot of tracert results.
I suspect a dns issue, and have tried both auto dns, tpg's and google's and
I have also tried the following networking commands:
netsh winsock reset catalog

netsh int ip reset reset.log

netsh advfirewall reset

ipconfig /flushdns

ipconfig /registerdns

route /f

I have reset the cache on my browsers, and there is no proxy set, browser specific or otherwise. However, the wesbites work through the proxy site anbd

Any help would be appreciated!!


Hi @Jazzax,


Welcome to TPG Community!


Thank you for the information that you've shared with us.


We would like to know if you were able to access the website before? Also, have you tried opening the site using your mobile data/different service connection?


What are the other websites that you are not able to access in to?


Please shoot me a private message with your TPG username or customer ID number so we could review your account.


How to send a PM? click here.


Kind regards,