Change of plan timeframe

[revn211]

Hi team,

I submitted a request online to upgrade to ultrafast on Friday evening 24/05. Got the confirmation email stating the order had been placed. Spoke to 3 different teams yesterday and no one could tell me when my plan will be changed. Can anyone from the TPG team assist?

Thanks,

[Ahra_G]

Hi @revn211,

Plan change should normally take effect after 1-2 working days. Let's have a look at what happened to ensure that your plan is upgraded as requested.

Send us a PM and we'll bring up your account. 

-Ahra_G

[revn211]

Thanks @Ahra_G PM has been sent.