Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I have check your service and can still see you’re only getting 11Meg. The notes I can see from NBN are below. I will follow-up with our Engineering team and get back to you.
Our field technician has attended the premises and has identified the 'Problem / Cause / Action Taken' as the following:
LEAD-IN CONNECTORS OR TERMINATORS / DAMAGED / REPLACED
Our field technician tested the service is working to the Customer Router