Changing plan

[saidmaza]

I tried to upgrade from NBN12 to NBN50 but got the error of E:adsl_comm:thread_exists

[Ahra_G]

Hi @saidmaza, 

Welcome to the Community! 

We're sorry to hear that you have experienced issue in changing your plan online. We can have one of our Plan Change specialist to contact and assist you in upgrading your plan. 

Kindly send us your Customer ID as well as your best call back time & number via private message so we can organise a contact to be made for you. 

Regards,

Ahra_G 

[Angeli · Accepted solution]

Hi @saidmaza ,

I am stepping in since @Ahra_G is out of office today. We've received your private message and we've asked our Plan Change Team to contact you today on your given time to further assist you on upgrading the plan from NBN12 to NBN50.

Kindly let us know if you have not heard from them.

Cheers!

Angeli