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Checking status of cancellation request

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Hello,
As per the advice given to me over the phone from TPG I sent an email on 16 March 2020 requesting my NBN is cancelled on today’s date. It has still not been cancelled and yesterday I was charged. Can you please advise it is to be cancelled today.
Please see below a copy of the email I sent to cancel@tpg.com.au


On 16 Mar 2020, at 6:45 pm, Lauren Parsons <laurenparsons88@hotmail.com> wrote:

Good evening,

Could Iplease organise to cancel my NBN internet.

Customer ID/Username: 5895581

Account Holder\\\'s Name: Lauren B Parsons

Reason For Cancellation: No longer required

Requested Date of Service Cancellation: 21 March 2020

Can you please confirm cancellation via email.

Thank you,
Lauren Parsons (DOB: 21/05/1988)
1/106 Linton St, Kangaroo Point 4169