ncd box

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Level 1a
where can i get an ncd box
3 REPLIES 3
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Moderator

Hi @kramsamy,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that your concern has been escalated to our Provisioning Team and they are working on sending a connection box/ Network Connection Device (NCD).

 

The team is closely monitoring this and the case manager will contact you as soon as a new update becomes available.

 

Let us know should you have further queries. Thank you.

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Level 1a

Hi, thx, will my old NCD box from a previous address (now demolished) work here with my new TPG modem?

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Moderator

Hi @acalbro1965

 

The NCD is NBN CO's property. It will not work as it is provisioned on the old address. 

 

It is best to check first if your service is already installed by checking this link: Installation Status

 

Otherwise, send your details via private message so we can better assist you. 

 

Thanks!