TPG Community

Get online support

Compatible modem for NBN FTTC

Highlighted
Level 1c

I keep getting disconnections after NBN installation (for 1-2 mins every 1-2 days, sometimes at night sometimes in the day) so I bought another router so I don't have to use the stock Archer VR1600v but my new router tp-link Archer AX50 can't be connected directly to the NBN box, just won't authenticate. So now I am still getting disconnections. Are there other routers that are compatible with the connection?

 

4 REPLIES 4
Highlighted
Moderator


Hi @492kw 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @492kw 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account. I can see 2x services linked to your email account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

Highlighted
Level 1c

Hi,

 

I have PM'd you. My details. I have just go another 2 mins dropout. I have also sent you my system log around this dropout time. I guess what I want is no dropouts.

 

Thanks

Highlighted
Level 1c

Any news? I still get drop outs.