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Confirm 30day notification period for cancellation

robinsonj9798
Level 2

Hi I have TPG's Fibre FTTP, due to my now permanently working from home I require a faster upload speed than TPG can provide. I'd like to confirm the notification/cancellation period in your T's and C's it says 30 days I believe however I know with NBN it can be done much quicker. Could you please confirm the 30days still applies regardless of connection? Thanks in advance. 

1 REPLY 1
Shane
Moderator

Hi @robinsonj9798 ,

 

Welcome to the community!


Yes, termination of NBN service require 30 days written notice. If you cancel your NBN service before the end of your Minimum Contract Period, you will be required to pay the early termination charges.

 

Let me know should you requier further assistance. 

 

Regards,

 


@robinsonj9798 wrote:

Hi I have TPG's Fibre FTTP, due to my now permanently working from home I require a faster upload speed than TPG can provide. I'd like to confirm the notification/cancellation period in your T's and C's it says 30 days I believe however I know with NBN it can be done much quicker. Could you please confirm the 30days still applies regardless of connection? Thanks in advance.