Connected, but no internet

[Dannyj]

I can't get internet connection. My modem has all green light for 4g, 5g, wifi etc. Nbn has blue light for on and blue flashing light on sqiggle next to it. Can anyone help?

[BasilDV]

Hi @Dannyj

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

In your case, our Engineers lodged a fault with NBN Co and their attending technician restored the service by replacing the distribution unit in the street connecting your service.

BasilDV