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Connecting to Netflix

Level 1b


             I have pre signed with TPG for NBN. Currently with Telstra. I do not have a Smart TV so how will I access services such as Netflix with TPG? I currently have a "Telstra TV" devise with Telstra.

Level 8

Hi @tonigary7262 Welcome to the community, your Telstra TV will still work on a TPG NBN service if you still have a valid Telstra ID.


You don't need to be a Telstra broadband customer, you will however need to reactivate the Telstra TV box to the server once your connected to your new TPG NBN service.


Level 1b

So the Telstra TV box does not become redundant?

Level 8

Hi @tonigary7262 you can keep using the Telstra TV but you must have a Telstra ID, do you have a mobile service with them?

Level 1b

No, Broadband only

Level 8

Hi @tonigary7262 it's unclear if your existing Telstra ID will continue to be valid once you stop using Telstra broadband.

Level 1b

Thanks. I should probably talk to Telstra then. 

Is it too late for me to back out of TPG if I cannot resolve this?

Level 8

Hi @tonigary7262 there's a good chance your Telstra ID will be valid for reactivating the Telstra TV, I can confirm that the Telstra TV will work on TPG NBN however I've got no way to test it with a non active Telstra login.

I wouldn't be basing my broadband provider choice solely on a device that can have it's support dropped without notice, Telstra has already stopped supporting the T-Box, there are other alternatives that will work better than a Telstra TV and be more future proof, such as an Apple TV.


Hi @tonigary7262, in the event that your Telstra ID is canceled and your TPG NBN service is activated, you can get a new Telstra ID for free and keep using the Telstra TV.


All you need to do is register a new one here: > Movies. The only time you will need to pay anything is when you watch a movie.


Let us know if we can be of further assistance. Thank you.