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Connection dropping continually dropping

Level 2

Having sudden issues  with my NBN internet connection. Keeps dropping out after a few seconds and getting very low connection rates. Only noticed when arrving home this evening. Tested connection in TPG app and its reporting internet connection is offline. NBN says no outage reported. Nothing has changed so not sure what's going on. TPG please respond as I can't get anyone to answer on the phone.


Hi @burkemj


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


Send us a PM with your TPG account details so we can run tests on your service.