Connection issues with FTTB

[fthurn]

Hi,

My FTTB connection issues are still happening. I'm very frustrated with this situation with support people telling me I'm connected as opposed to looking at the fact this is happening on an almost daily basis now - probably daily but I'm not WFH everyday. I've taken pictures:

Router lights showing the DSL light out and the internet light out.Router UI showing the internet is not connected.

My logs are showing multiple and frequent PPP errors. Last time I posted someone - not a TPG person - told me this means there's something wrong with the connection, but not my router. Could I please hear from someone who is actually going to look into this properly, please? If someone responds to say "You're connected now", I might just explode.

Thank you.

[Angeli]

Hi @fthurn, 

I'll have our tech specialist to contact you for assistance on your connection issue. Kindly send your preferred callback number and time privately?

How do I private message (PM) in the community
 

Regards, 

Angeli