TPG Community

fthurn · ‎10-07-2024

I've had an issue with my connection since June 27. It drops out every night. Of course the one night it didn't drop out was just before the service visit. Not only did the service man treat me like an idiot and change my router settings without asking if I wanted them changed, he didn't bother looking at the connections in the telco room under the building. He told me everything was fine. Since then the connection has dropped out every night. I've messaged TPG twice asking for the ticket to be reopened. I'm now researching new providers.

fthurn · ‎04-05-2022

Hi, My FTTB connection issues are still happening. I'm very frustrated with this situation with support people telling me I'm connected as opposed to looking at the fact this is happening on an almost daily basis now - probably daily but I'm not WFH everyday. I've taken pictures: Router lights showing the DSL light out and the internet light out. Router UI showing the internet is not connected. My logs are showing multiple and frequent PPP errors. Last time I posted someone - not a TPG person - told me this means there's something wrong with the connection, but not my router. Could I please hear from someone who is actually going to look into this properly, please? If someone responds to say "You're connected now", I might just explode. Thank you.

fthurn · ‎28-04-2022

Thank you very much, david64. I'll pass that on to them when I request assistance.

fthurn · ‎28-04-2022

Thanks, david64, I have been checking the logs and there are many, many ppp error messages. I can normally access the router via wifi when I lose internet. No QoS setting. I noticed this: Should the DSL be connected? It doesn't give me the option to connect. This is on 5Ghz. Thank you.

fthurn · ‎28-04-2022

Hi david64, Thank you for the reply. The internet light goes out on the front of the box when I lose connection. I'm constantly rebooting. I'll try with the bandsteeering off and see how I go. Thank you.

fthurn · ‎27-04-2022

Thank you for the response. I've looked at the article. My router has "band steering" enabled. Are you suggesting it would work better without that on? That's the only way I can see of separating the channels out, but it would be a bit annoying if I had to have different devices connected via different usernames and passwords.

fthurn · ‎27-04-2022

I'm having exactly the same problem with the TPG FTTB. Thank you for the idea to look at the logs. Mine is riddled with errors.

fthurn · ‎27-04-2022

Hello, I've been using the supplied tp-Link AX5400 modem/router since late January/early Feb, and it's rubbish. It drops out on a regular basis, making my WFH life extremely difficult, and viewing streaming services incredibly frustrating. I raised the drop-out issue via PMs a while ago, but even then it was pronounced as "connected". My experience with it has been terrible. What 3rd party modem router could I purchase that would work with the TPG FTTB service, please? I'd much rather buy something myself that will work than continue to struggle with this provided hardware. I'd be most grateful for any expert recommendations, please. Thank you.

fthurn · ‎23-01-2022

Hello, I've been with TPG FTTB since 2016. Lately the main wifi "address" has broken and only the 5G connection will work. Is this something that could be fixed with a firmware upgrade, or do I need a new router, and if the latter, is it possible to organise that with you, please? Thank you, Fiona

fthurn · ‎12-12-2021

Hi @Ahra_G , Thank you. That's good to know. I'll be hanging on to my FTTB as long as I can, and I'll make sure Vodafone understands the difference between your FTTB product and the NBN. Thank you, Fiona

fthurn · ‎11-12-2021

Hi, I received a standard Vodafone call yesterday wanting to update my plans with them. They tried to strongarm me into accepting an NBN plan with them telling me it would be the same as my TPG FTTB plan. I knew better and refused. Now the companies have merged, will the TPG FTTB product be maintained, or can I expect more calls where Vodafone try to tell me NBN is the same as FTTB, which it patently is not? Thank you, Fiona

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About fthurn

Re: FTTB contant drop outs and slow download speed

Connection issues with FTTB

Re: Modem/Router recommendations for FTTB

Re: Modem/Router recommendations for FTTB

Re: Modem/Router recommendations for FTTB

Re: Modem/Router recommendations for FTTB

Re: No internet light or internet

Modem/Router recommendations for FTTB

Huawei router is dying

Re: Will TPG FTTB continue to be supported now you've merged with Vodafone?

Will TPG FTTB continue to be supported now you've merged with Vodafone?