Connection problems

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Level 1c
We have just switched to nbn and the internet light will not go on.Power is on wifi lights are on and LAN 1 light works
1 REPLY 1
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Moderator

Hi @juliedavid

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers have booked an NBN technician to visit your premises to restore your service.

 

BasilDV