Internet out

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Level 1
No internet since Tuesday and can't get hold of tpg at all. Any suggestion
1 REPLY 1
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Moderator

Hi @Tim1

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers detected a fault within the copper network and they've lodged the fault with Telstra. Their attending technician restored the service after fixing the issue within the copper pillar.

 

BasilDV