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Constant connection dropouts

Level 2
Over the past 3-4 weeks we have experienced constant dropouts averaging 1-2 per hour for approx 30 seconds. We have installed a new router and a mesh WiFi system in attempts to overcome this, but with no luck, they have however boosted speed so there are no issues in this regard. I have attached a speed test and a picture of trying to run a speed test on my phone when the pc dropped out.
The dropouts are starting to impact my work as I am dropping out of video calls which is quite embarrassing.
Could you please investigate?
Many thanks

Hi @Charbridg14


 There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it



We've managed to locate your account using your Community details. We have raised the issue to our Engineering Team for further investigation. Please ensure to leave your modem connected and turned on for remote testing purposes. 



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