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Constant drop out, very over it

Level 2
My internet is constantly dropping in and out, over 10 times a day, I work from home and study and I haven’t been able to do either as I rely on my internet, my bill is paid and I upgraded recently to avoid this but it’s still happening. I’m very over this it’s becoming a little bit of a joke to be paying for something that cannot be used, a movie can’t even be watched without it cutting out throughout.

Hi @gwilson28


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community