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Constant dropout / Archer firmware

Level 2

Having issues with constant dropouts. Maybe 20 already this morning.

System log shows

ppp1 Peer not responding
ppp1 LCP down
ppp1 sent [LCP TermReq id=0x3 "Peer not responding"]

Eventually reconnects.

Firmware might need updating. Can you confirm latest release?

Level 2

Now like ~40 dropouts now this morning alone Smiley Sad

Level 2

Oct 26 11:36:21 PPP: ppp1 LCP down
Oct 26 11:39:44 PPP: ppp1 LCP down
Oct 26 11:43:08 PPP: ppp1 LCP down
Oct 26 11:46:32 PPP: ppp1 LCP down
Oct 26 11:51:56 PPP: ppp1 LCP down


Hi @magoo


Welcome to the Community! 


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


Troubleshooting a Slow Internet Connection

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us your Customer ID or username via private message so we can assist you accordingly and be able to check the status of your connection.