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Constant dropouts NBN FTTC

dweb
Level 2

Hi TPG,

 

I'm currently experiecing a large number of drops outs per day, as log entries below show.
Can someone please look into this it's becoming very annoying?

 

NBN were out in the pit looking into a neighbors issue on the 16th Dec, problems seemed to continued from then.


Mon Jan 10 14:46:54 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 14:46:55 2022 daemon.info pppd[17991]: Connect time 155.8 minutes.

 

Mon Jan 10 17:37:09 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 17:37:10 2022 daemon.info pppd[25274]: Connect time 169.8 minutes.

 

Mon Jan 10 21:44:22 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 21:44:22 2022 daemon.info pppd[30535]: Connect time 246.8 minutes.


Regards,
Dave

3 REPLIES 3
Shane
Moderator

Welcome to the community, @dweb

 

Sad to learn that you're having issues with the connection. 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

Hi TPG,

 

I'm currently experiecing a large number of drops outs per day, as log entries below show.
Can someone please look into this it's becoming very annoying?

 

NBN were out in the pit looking into a neighbors issue on the 16th Dec, problems seemed to continued from then.


Mon Jan 10 14:46:54 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 14:46:55 2022 daemon.info pppd[17991]: Connect time 155.8 minutes.

 

Mon Jan 10 17:37:09 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 17:37:10 2022 daemon.info pppd[25274]: Connect time 169.8 minutes.

 

Mon Jan 10 21:44:22 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 21:44:22 2022 daemon.info pppd[30535]: Connect time 246.8 minutes.


Regards,
Dave

dweb
Level 2

Hi Shane,

 

Thanks for the reply, connection has been great with TPG up untill recently. Unfortunatley the dropouts are still occuring (dropped from a couple of work meetings today). I'll send through a private message to follow up.

 

Regards,

Dave

garythomann13
Level 6

Suggest providing more information.  Location suburb and/or postcode. 

Keep logging date and time drop outs occur.