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Constant dropouts over the last 24 hours

Level 3
Every 30-60 minutes today our NBN has been dropping out for a few minutes a time. I’ve tried resetting the modem which seems reconnect but then cuts out again soon after.

Hi @Corey2604 


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

I've managed to locate your account using your Community details and remote tests showed that your internet is connected for almost a day now which is an indication of stable line.


If the issue persists, let us know your most convenient time to receive a call so we can have our Technical team to contact and assist you with the connection issue.